Refund and Cancellation Policy

This policy covers money paid to VyaparMart for seller subscription plans and promotional features. It does not cover payments made between a buyer and a seller for goods or services - VyaparMart is not a party to those.

Subscription plans

• Plans can be cancelled at any time from the seller dashboard. Cancelling stops any further renewal.
• Cancelling part-way through a paid period does not refund the unused portion, because the listing benefits have already been delivered for that period.
• If a plan was charged after you cancelled, tell us within 7 days and we will refund it in full.

Payment errors

If you were charged twice, charged the wrong amount, or the payment succeeded but the plan was not activated, contact us with the transaction reference. Verified errors are refunded to the original payment method, normally within 7 to 10 working days, depending on your bank or payment provider.

Service not delivered

If a paid feature was unavailable for a sustained period through our fault, we will extend the subscription by the affected time or refund it on a pro-rata basis, at your choice.

Buyer and seller transactions

Payments for goods or services are made directly between the parties, on terms they agree. Refunds for those are the seller's responsibility. We can share the enquiry records we hold to help resolve a dispute, but we cannot reverse a payment we never received.

How to raise a request

Write to us through the Contact page with your registered mobile number, the transaction reference, and what went wrong. We respond to refund requests within 3 working days.