Privacy Policy

Last updated: 19 August 2026

This policy explains what VyaparMart collects when you use our website or mobile application, why we collect it, who we share it with, and the choices you have. We have tried to write it in plain language rather than legal shorthand.

1. Information you give us

Account details - name, mobile number, email address, city and state, and a password if you set one.
Business details - if you register as a seller: company name, address, GST number, business type, operating hours, product listings, photographs and any documents you upload for verification.
Enquiries and requirements - the messages, quantities and specifications you send to sellers, and the requirements you post.
Reviews and ratings you submit.
Support messages you send us.

2. Information collected automatically

Device and usage data - app version, device model, operating system, IP address, pages and listings viewed, and the searches you run. We use this to keep the service working and to improve what we show you.
Approximate or precise location - only if you grant location permission. It is used to show suppliers near you and to pre-fill your city. You can refuse, or withdraw permission later in your device settings, and keep using the app by choosing a city manually.
Cookies and similar technology on the website, for sign-in sessions and basic analytics.

3. Why we use it

To create and secure your account, and to verify your mobile number by one-time code.
To show your listings to buyers, and to deliver your enquiries to sellers.
To rank results by relevance and distance, so nearby suppliers appear first.
To send transactional messages - enquiry alerts, subscription notices and security alerts.
To detect fraud, abuse and spam, and to enforce our terms.
To meet legal, tax and accounting obligations.

4. Who we share it with

Sellers you contact. When you send an enquiry, the seller receives your name, phone number and the details of your requirement so that they can respond. That is the purpose of the enquiry, and it cannot be undone once sent.

Service providers who operate parts of the service for us - hosting, SMS and one-time code delivery (including Google Firebase), mapping and geocoding, email delivery and payment gateways. They may process your data only on our instructions.

Authorities, where we are required to disclose information by law or by a valid legal request.

We do not sell your personal data, and we do not share your contact details with advertisers.

5. How long we keep it

Account and listing data is kept while your account is open. Enquiry records are kept for as long as needed to support the parties and to resolve disputes. Invoices and payment records are kept for the period tax law requires. When you ask us to delete your account we remove or anonymise your data except where we must keep it - see the Data Deletion Request page.

6. Security

Passwords are stored hashed, never in plain text. Access to production data is restricted to the people who need it to run the service. No system is perfectly secure, so please use a strong password and tell us immediately if you suspect misuse of your account.

7. Your choices and rights

View and correct your details from My Profile at any time.
Ask for a copy of the personal data we hold about you.
Ask us to delete your account and data, through the Data Deletion Request page.
Turn off location permission, notifications, or marketing messages without losing access to the service.

8. Children

The Platform is for business use and is not directed at anyone under 18. We do not knowingly collect data from children.

9. Changes

If this policy changes we will update the date above and, for significant changes, tell you in the app or by email.

10. Contact and grievances

For any question about this policy, or to raise a privacy grievance, write to us through the Contact page. We aim to acknowledge privacy requests within 72 hours and to resolve them within 30 days.